At Rā the Studio, we aim to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and return policy. Please review the details below.

Eligibility for Refunds

Refunds are eligible under the following conditions:

• Defective or Damaged Products: If you receive a product that is defective or damaged, please contact us within 7 days of receiving your order. We will arrange for a replacement or issue a refund.
• Incorrect Product: If you receive the wrong item, please notify us within 7 days, and we will correct the mistake by offering an exchange or refund.
• Change of Mind: Due to the nature of our products (crystals, jewelry, etc.), we do not offer refunds for change of mind after the product has been shipped. Please carefully review your order before making a purchase. 

Return Process

To initiate a return, please follow these steps:

• Contact Us: Email us at rathestudio@thesharpener.co with your order number and a detailed explanation of the issue.
• Return Authorization: Once your return request is approved, you will receive a return authorization along with instructions on how to send the item back to us.
• Shipping Costs: You are responsible for paying the shipping costs for returning the item, unless the product was defective or incorrect upon receipt.

Returns will be Accepted within 2-3 Business Days, and processed within 2-3 Business Days 

Refund Process

Once we receive your returned item and inspect it, we will notify you of the status of your refund:

• Approved Refunds: If the return is approved, a refund will be processed and credited to your original method of payment. Please allow 5-10 business days for the refund to reflect in your account.
• Partial Refunds: In some cases, partial refunds may be granted (e.g., for items that are not in their original condition or missing parts for reasons not due to our error).