At Ra the Studio, we value your satisfaction and strive to ensure that you are happy with your purchase. While we do not offer exchanges, refunds are available under specific circumstances. Please review the details below.

No Exchange Policy

Due to the unique nature of our products, we do not offer exchanges. All sales are considered final once the item has been shipped. Please review your order carefully before completing your purchase to ensure you have selected the correct items.

Refunds

We may offer refunds under the following circumstances:

• Damaged or Defective Products: If the item you receive is damaged or defective, please contact us within 7 days of delivery with photographic evidence of the damage. Upon review, we will offer a refund or replacement (based on availability).
• Incorrect Products: If we send the wrong product, we will issue a refund or replace the item with the correct one (based on availability), at no additional cost to you.
• Non-Delivery: If your order fails to arrive due to issues on our end, we will issue a full refund.

Conditions for Refunds

• Refund requests must be made within 7 days of receiving the product.
• The product must be in its original, unused condition to qualify for a refund.
• Shipping costs are non-refundable unless the item was defective, incorrect, or undelivered.

Non-Refundable Items

The following items are not eligible for refunds:

• Custom or personalized items.
• Gift cards.
• Items purchased on sale or during special promotions.
• Items that show signs of wear or have been altered by the customer.

How to Request a Refund

To initiate a refund request, please follow these steps:

• Contact Us: Email us at [Insert Email] with your order number, a description of the issue, and any relevant photos.
• Approval Process: Once your request has been reviewed and approved, we will notify you via email regarding the next steps for returning the item, if applicable.
• Refund Method: Approved refunds will be processed back to your original payment method. Please allow 5-10 business days for the refund to appear in your account.

Late or Missing Refunds

If you have not received your refund within the expected time:

• First, check your bank or credit card statement.
• Contact your bank or credit card provider, as processing times can vary.